Boo Casino FAQ

Green Feather Online Limited, registered in Malta under company number C80735. It also runs two sister sites, Galactic Wins and Mr Fortune.

The Malta Gaming Authority licensed the operator in January 2019 under number MGA/B2C/445/2017. The note at the bottom of this page explains what that means in New Zealand, and the full review covers the short suspension in 2023.

Visitors from New Zealand are redirected from boocasino.com to boocasino.co. It is the same casino and the same account. Only enter your login details on these two addresses.

Click "Register", choose a username, enter your email and a password, keep NZD as your currency, accept the terms and submit, then complete the second step and verify your email. Each step is shown in the registration guide.

Only one is allowed. The limit also covers people sharing a household, email address, payment method or device, and a duplicate account can be closed with its withdrawals cancelled.

No. The currency you pick at registration can't be changed later, so choose NZD when you sign up.

Click "Forgot Password?" on the login form and follow the link in the email. Check your spam folder if it doesn't arrive within a few minutes. See our login guide for more fixes.

You probably already have an account. Use "Forgot Password?" to get back in rather than opening a new one.

Check your spam, junk and promotions folders, make sure the email address you entered is correct and wait a few minutes. If it still hasn't arrived, live chat can resend it.

You can. Add your phone number in the 2FA section of Account Settings, and every login after that asks for a code sent by SMS.

After 12 months without a login the account becomes inactive. Boo Casino tries to contact you first, then charges €5 (about NZ$10) a month until you log in or the balance reaches zero. After 30 months an account is classed as dormant.

Contact support, who will explain what is needed.

Photo ID (passport, driver licence or national ID card), proof of address issued in the last three months and proof that you own your payment method. At higher activity levels you may also be asked for source of funds documents, such as payslips.

ID uploaded in the verification window is usually checked instantly. Proof of address is reviewed manually, and documents sent to the secure drop zone after an email request are reviewed within 24 hours.

Usually because it was blurry, cropped, expired, black and white, older than three months (for proof of address) or in a different name from the account. Upload a clear colour copy with all four corners visible.

Use the upload options in your account instead. Documents sent by email or live chat are only accepted in exceptional cases.

The minimum deposit for NZD accounts is NZ$5 and the minimum withdrawal is NZ$20. Some methods and promotions require larger deposits.

Expect 3–5 business days once your account is verified, plus whatever time your bank or e-wallet needs.

Standard payments are free. The one exception is a 15% admin fee on withdrawing deposits you haven't played through three times.

As long as it hasn't been processed. In your profile, open Withdrawal, tick the box to cancel and confirm with "Cancel request".

Most deposits are instant. A pending deposit is still with the payment provider, so allow up to 24 hours. Declined deposits are refunded by the provider, which can take 2–3 days. See the payments guide for more.

Up to NZ$1,000 and 150 free spins, spread over three deposits of at least NZ$20 and wagered 40 times (bonus plus deposit). The bonuses page has the full breakdown.

Codes aren't used for any of Boo's bonuses. See our promo code guide.

Some sign-up offers include a registration bonus after email verification, and selected players get no deposit offers by email. Our no deposit bonus guide explains both.

The most common reasons are a maximum win cap applied when wagering finished, a bonus that expired, or a small bonus balance under $5 being removed when you made a new deposit or claimed another bonus. Your Notification Centre and transaction history show what happened.

In the "My Free Spins" panel under your Total Balance, and inside the game they belong to. Spins disappear 7 days after they are granted. The free spins guide walks through it step by step.

There is a web app rather than an app store download. You add the site to your home screen on Android or iPhone, and it keeps itself up to date. The app guide has the steps.

Boo Casino recommends the latest versions of Chrome, Firefox, Edge or Safari.

Common causes are heavy traffic at peak times, an unstable connection, an outdated browser or wrong details. Clear your cache, try another browser or a private window, and reset your password if needed.

Log back in and open the same game. The round resumes or shows its result. If the casino closed an open round for you, any winnings are usually credited within 24 hours.

By live chat 24/7 using the chat icon on the site, or by email at [email protected]. If an AI agent answers the chat first, you can ask to be transferred to a human agent.

Live chat usually replies within a few minutes. Emails are usually answered within 48 hours.

Start with an email to the casino's complaints team. If their answer doesn't settle it, you can escalate to eCOGRA, the independent dispute service, or to the Malta Gaming Authority's player support.

Deposit, bet and loss limits for a day, week or month, plus reality check reminders every 30, 60 or 120 minutes. Find them under Responsible Gaming in your account.

Use Timeout for 24 hours, 1 week, 1 month or 6 weeks, or Self-Exclusion for 6 months, 1 year or permanently. During self-exclusion you can't log in, deposit or bet, and any other accounts you hold are closed too.

Call Gambling Helpline Aotearoa on 0800 654 655 or text 8006, free and confidential at any hour. Other services are listed on our responsible gambling page.